Thank you for shopping with Mahadev Books (“we,” “us,” “our,” or “mhadev24x7.com”). This Return Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase on our website, mhadev24x7.com (“the Site”), you agree to the terms outlined in this Return Policy.

1. Returns and Exchanges:

1.1 Eligibility:

• You may be eligible for a return or exchange within 2 days from the date of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Non-Returnable Items:

• Certain items, such as downloadable software, gift cards, and perishable goods, are non-returnable.

2. Return Process:

2.1 Initiating a Return:

• To initiate a return, please contact our customer service team at [sales@mahdevonlinebooks.info] within the specified return period. Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item(s). Include the RA number on the outside of the package.

2.3 Shipping Costs:

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

3. Refunds:

3.1 Refund Process:

• Refunds will be processed within 2 business days after receiving the returned item(s) and inspecting them for eligibility.

3.2 Original Payment Method:

• Refunds will be issued to the original payment method used for the purchase.

3.3 Partial Refunds:

• In certain situations, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts.

4. Exchanges:

4.1 Exchange Process:

• If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items:

5.1 Reporting Issues:

• If you receive a damaged or defective item, please contact us within 2 days of receiving the product. Provide photos of the damaged or defective item for our records.

5.2 Replacement or Refund:

• We will either replace the damaged or defective item or provide a refund, depending on your preference and product availability.

6. Contact Us:

6.1 Questions:

• If you have any questions or concerns about our Return Policy, please contact us at [sales@mahdevonlinebooks.info].

By making a purchase on our website, you acknowledge that you have read and understood this Return Policy and agree to its terms.